A SERVICE FOUNDED ON ASPIRATIONAL VALUES
Crucial amongst these criteria is the relationships we develop with our clients. Based on partnership and co-operation, we listen and learn, find out eyerything that is expected of us – then develop internal working practices that both answer needs and exceed expectations. Using flexibility and adaptabiliry as our principal tools, we develop a tailor-made concierge-sryle portfolio of services entirely unique to each of our valued clients.
In delivering our wide-ranging capabilities, we use a sophisticated monitoring process to ensure that our service provision is of the highest standard. Our very own Templewood System is a clearly defined series of rigorous processes, comprising:
Regular monitoring of tasks and programmes
Customer satisfaction questionnaires and on-site feedback
Continuous ‘Review, Evaluate & Improve’ checks
MBW (Management by Walking) observational analysis to check operational and staff performance
Consistency and continuity of service requires a happy, loyal and stable workforce, so we take special care to win and retain the best staff by developing excellent employee relations. This allows us to deliver the highest standards of work, thanks to total job commitment from our people – and we pride ourselves on an excellent staff retention rate; around 80% of employees remain with us for at least two years, and usually far longer.
Templewood Security Services Limited offers a seamless Guarding Solution for high end retail customers and blue chip office premises.
Working closely with our valued clients we provide the best security solutions tailored to each individual requirement, whether that consists of physical or electronic security, or a combination of both.
Being flexible to our customers needs requires us to be both innovative and dynamic, with an ability to adapt to situations and surroundings.
Our security staff are selected and trained with specific regard to the site or sites they are responsible for.
Our enviable client base has grown through our reputation of high quality personal service, and high calibre personnel, all of whom are experienced and trained in their provision of discreet security, with the understanding of representing our client’s public image in a professional and courteous manner.
Templewood Security Services Limited was created with the aim of providing the highest levels of professionalism, quality, and breadth of services required..
by the major blue chip organisations, without dispensing with the personal and effective attention of our Management team.
We set about improving our already enviable levels of service by tailoring our systems to the relevant industry standards; Templewood Security Services holds SIA approved contractor status for the provision of security guarding.
We are also certificated to BS7499 for Static and Mobile patrol services, and BS7858 for screening Security Personnel employed in the security environment. Click Here.
To ensure that we maintain the highest degree of customer care and environmental practices we have developed a Quality Management System as part of our ISO 9001 and ISO14001 QA accreditations. We are also accredited with the Safe Contractor Scheme.
Our management team are committed to providing a seamless full service solution, tailoring the services we offer to the individual requirements of each client, whether it is physical security or electronic security, operating in the retail, business, or event sectors.
Where we truly stand above our competition is in the calibre of our personnel, all carefully selected according to their background, experience, and training. We are aware that whilst providing discreet but effective security, Templewood staff are representative of our clients public image, so we place great importance on their appearance and interpersonal skills.